Refund Policy LEI International Private Limited

1. Purpose

This Refund Policy governs the terms under which TNV-LEI may process refunds for fees paid by Legal Entities for LEI-related services. It ensures fairness, transparency, and consistency in financial transactions, and is aligned with Clause XV of the Rules for LEI Services.

2. General Refund Conditions

All payments made for LEI issuance, renewal, or related services are non-refundable once the validation process has commenced. However, a refund may be considered in the following cases:

• Duplicate payment for the same LEI or service
• Technical failure resulting in payment success but no service initiation
• Rejection of application before validation begins due to ineligibility
• Voluntary withdrawal by the applicant before validation begins

Refunds are not permitted under the following:

• Once LEI validation has commenced
• Incorrect or false submission of data by the Legal Entity
• Change of mind or change in business requirement
• Any dispute after LEI is issued or transferred

3. Refund Request Procedure

To initiate a refund request:

• Email us at support@tnvlei.com within 15 days of the transaction
• Include the payment reference number, registered email ID, and reason for refund
• Attach proof of payment and any supporting documentation

TNV-LEI will respond within 7 business days and confirm the status of the request.

4. Bank Charges and Processing Fees

In the event that a refund is approved, any bank charges, payment gateway processing fees, or administrative fees incurred shall be deducted from the refund amount. The net refund amount will be credited to the same payment method used.

5. Timeline for Refunds

Once approved, refunds will be processed within 10–15 business days, subject to bank and gateway processing timelines.

6. Contact

For queries related to billing and refunds, contact:

• Email: support@tnvlei.com
• Phone: 05224623936

This policy is subject to revision without prior notice. For the latest version, please visit www.tnvlei.com/legal